Before an Application is filed, the parties must agree to submit the matter to binding arbitration (which means that all parties are legally bound to the Arbitrator’s decision) with Arbitrations Resolution Services or be required to arbitrate a dispute with Arbitrations Resolution Services based on the terms and conditions of an agreement between the parties. The Applicant starts the process by submitting an Application that has their reasons for why the other party(s) owes them money. The Respondent(s) then submits a Response to Arbitrations Resolution Services Inc. explaining why they do not owe the Applicant any money. The Respondent’s Response may also include a claim for money against the Applicant, which is referred to as a counterclaim.
When the parties submit the Application and Response(s), they will have the opportunity to submit any evidence (proof) which supports their position. The claim is then assigned to an Arbitrator. Where permitted by Arbitrations Resolution Services rules, the parties can request a telephonic hearing. If a hearing is requested, the Arbitrator will make their decision after the hearing. If no hearing is requested a decision will be made based on the Application and Response(s) along with the evidence which has been submitted.